Loan Operations Specialist

RVR Bank is seeking an individual who is a self-starter and a go-getter.  A team member who will deliver the “WOW” experience and build positive relationships by providing customers and staff with prompt, professional and courteous service in handling loan questions and transactions. 
 
Essential Job Duties: 

• Process real estate, consumer, and commercial/ag loans in a timely manner.
• Be efficient in the Banks loan origination and document software to ensure accurate loan documents.
• Provide, as needed, support for commercial and other related loans.
• Create and monitor procedure documents and checklists for the department.
• Assist with the escrow process, monitor, and maintain proper disbursements.
• Assist with loan department audit requests when applicable.
• Assist with balancing of general ledger accounts.
• Assist customers with credit card balances and questions.
• Process payoffs and lien releases in a timely manner.
• Process loan charge offs.
• Provide exceptional customer service to both internal and external customers.
• Review loan files for consistency and quality.   
• Process payments and keep records on charged off accounts.
• Receive telephone inquiries for payoffs, payments, and requests for interest for income tax purposes.
• Release and record the disbursement of collateral on paid out loans sending information to borrower.
• Make all collateral files and file all related papers, mortgages, and titles with proper loan.
• Fill out payment tickets and general ledger tickets accurately and neatly.
• Handle routine correspondence regarding credit.
• Accurately filing insurance and loan documents into customer’s paper files.
• Accurately scanning & batching loan documents into customer’s electronic files.
• And other miscellaneous duties as needed.

• Strong accounting skills.
• Strong communication skills (verbal/written).
• Strong knowledge of the loan operations process. 
• Word processing and computer database skills.
• Ability to multitask.
• Excellent customer service skills.
• Excellent attention to detail.  Must be extremely detail oriented with the ability to organize, prioritize and manage multiple projects simultaneously with utmost accuracy in a fast-paced environment. 
• Ability to work independently and in a team environment.

• High school diploma or equivalent.
• Minimum one-year previous experience working in a professional office environment.
• Ability to work in a team environment to achieve personal and departmental loan processing goals.

• Competitive Salary based on experience
• Medical, Dental, Vision, Life and AD&D Insurance
• 401(k) with employer match (eligibility requirements must be met)
• Paid Time Off
• Payroll Direct Deposit
• Free Bank services
• Discounted YMCA Gym Membership
• (11) paid holidays